All orders are shipped via Canada Post and include tracking.
Buyers outside of Canada are responsible for any customs and import taxes that may apply. Spruce & Linen is not responsible for delays due to customs.
You can track your package via the shipping confirmation email you will receive, and/or by entering you tracking number on the Canada Post website.
USA orders will be delivered by Canada Post’s sister company, USPS, and can be tracked on the USPS website.
Australia, New Zealand & UK orders will be shipped Canada Post and delivered by your local Postal Service.
Once you have received shipping confirmation, Spruce And Linen is not liable for any packages lost, stolen, or delivered to the wrong address. Please make sure you enter your information correctly, I want you to receive your package just as much as you do!
*Postage is NON-REFUNDABLE*
Free shipping on orders of $85 CAD (before taxes) to Canada and the USA.
Canadian orders that qualify for Free shipping will be shipped via Canada Post Expedited Parcel or Flat Rate Box (both include tracking).
USA orders that qualify for free shipping will be shipped Tracked Packet-USA for packages under 2kg, or Expedited Parcel for packages over 2kg.
Free shipping threshold promotions may be changed or discontinued at any time without notice.
Returns & Exchanges
We don't accept returns, exchanges, or cancellations.
But please contact me if you have any problems with your order.
If you are not satisfied with your purchase, please email email@example.com and we will try to find a solution together.
Returned & Lost Packages
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again (this includes orders that qualified for free shipping).
I am not responsible for products lost in the mail, if you want to buy insurance please contact me before placing your order and I will be happy to inform you about the added cost.
If you receive an item that is damaged, please contact me immediately at firstname.lastname@example.org. All damages must be reported within 48 hours of receiving your items, and a photo of the damaged item(s) is required before any solution will be considered.
Disclaimer: colour may appear differently in person.
Colour may vary depending on your screen calibration, however we do our best to accurately represent colours in each photo.
We sell in CAD, conversion to other currencies will include a conversion fee in the price.